Credit Recovery Officer (Mediator)

We are looking for a reliable and hardworking Mediator who will be responsible for providing support to the licensed administration with particular emphasis on the collection of revenue. This position liaises directly with our customers (debtors) via telephone calls to negotiate outstanding payments and initiate other necessary recovery actions.

Location:
Role:
Credit Recovery Officer (Mediator)
Duties
  • We are looking for a reliable and hardworking Mediator who will be responsible for providing support to the licensed administration with particular emphasis on the collection of revenue. This position liaises directly with our customers (debtors) via telephone calls to negotiate outstanding payments and initiate other necessary recovery actions.
  • Responsible for the administration and implementation of the credit recovery process. The officer supports the voluntary compliance model with each of the assigned portfolios.
  • Contribute to the achievement of the team target set by respective clients.
  • Achieve 100% non-complaint to be in line with the organization's goal.
  • Ensure daily follow-up of PTP and escalation of all assigned cases.
  • Participate and feedback constantly in process improvement that could increase collection figures of assigned portfolio.
  • Participate and feedback constantly in process improvement that could increase collection figures of assigned portfolio.
  • Follow up PTPs (Promise to Pay) account prior to each due date and BPs (Basis Points) after the grace period.
  • Establish effective negotiations with debtors aligned with regulatory and other local compliance guidelines.
  • Convince debtor to make payment.
  • Arrange for payment proposal settlement.
  • Must fulfill the daily required volume of calls based on KPI (Key Performance Indicator).
  • Other duties as assigned.
Requirements
  • SPM/Diploma holder from a relevant field. Freshmen graduates are encouraged to apply.
  • SPM/Diploma holder from a relevant field. Freshmen graduates are encouraged to apply.
  • Able to speak persuasively and listen critically.
  • Able to motivate others.
  • Good negotiation skills will be an added advantage.
  • Experienced in credit management is preferred.

Benefits

Don't miss this journey!

  • Schedule: Monday to Friday
  • Supplemental pay types: Commission